Money-Back Guarantee Return Policy

Our pledge at Fitness Future is to get you the tools you need for taking control of your health and fitness, and getting them to you quickly and efficiently, and in good condition. If there is any reason you are unsatisfied, you can take advantage of our liberal return policy to ensure you don’t get left feeling less than completely well served by our site

So here’s our guarantee: a buyer of any Fitness Future products can return them for easy, no-hassle returns for 90 days.

Limitations

Other than for defective products or errors, we can’t reimburse customers for shipping and handling costs

“Third party” shipping (not originally from our warehouse) may mean a product is subject to a re-stocking fee: if you think your purchase might fall into this category, or if you just want to make sure, call us and get it worked out at the time of purchase to rest easy about this kind of charge.

Manufacturer and distributors expressly disclaim any and all warranties not set forth herein, including any warranty of fitness for a particular purpose and/or warranty of merchantability which might otherwise be applicable. In the event of a manufacturing defect, buyer's remedy shall be strictly limited to refund of the purchase price or replacement. Buyer specifically acknowledges waiver of any claim against either manufacturer or distributor regarding consequential damages to person or property, damages for loss of use, lost time, lost wages, lost income, loss or profit, or other incidental or consequential damages. Manufacturer and/or distributor reserve the right to make specification and price changes without prior notice or subsequent obligation.

Errors or Defective Products

If you find that there’s been an error, or you’ve gotten a defective order, get in touch with us so we can arrange for a return at no cost to you. Please include original packaging, as well as all documentation that was shipped, and accessories (if applicable). Please allow approximately 5 business days for us to process your return.

Wrong Orders

If you’re sending back a product for a re-order due to wanting a different color, style, etc. you have two options. You can arrange for another product to be shipped after your original is returned, or you can request a ‘credit’ for faster turnaround. Talk to our reps about the processes for fixing a mistaken order.

Tips

• Make sure your original product is in re-sellable condition
• Please insure your package against damage
• Please include a tracking number on packages. This is necessary to make sure your items aren’t lost in the mail. We recommend UPS as a best shipping option.
• Please include a Return Merchandise Authorization number (RMA#), you’ll need to call us to get this before you return any products, so just pick up the phone before you send your package out

Fast shipping within two business days.

We deal in volume at Fitness Future: that means we can find your item quickly from our large warehouse stock, and fill it so it gets to you when you need it, not in weeks or months.

Ask us for fast shipping: we can deliver the majority of our wares in two business days, and those packages that can’t get there will almost always get there the day after, while indirect shipments (products we have to order from a third party warehouse) generally take two business days. Either way, we’ll tell you up front what you can expect in terms of a wait time – we want you to know when your stuff is getting to your door, not wait around wondering! We can also track all of the freight that leaves our doors to follow up on our time estimates and confirm your deliveries.

Fitness Future includes signature tracking on all UPS shipments – whether First class, Priority, and Express Mail, all of the UPS packages we deliver have delivery confirmation for ensuring accurate results.

As for shipping and handling, you can view the details of these rates during checkout – shipping rates are based on standard weight calculators. Customers shipping international may be subject to additional fee structures.

If you have any special shipping needs, or any questions about what you’ve ordered, please let us know at call us at (866) 738-8873 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Important:

Fitness Future needs a tracking number to guarantee any delivery. To get assurance of delivery whether domestic or international, customers must use UPS so that a tracking number is included in the service.

100% Secure Ordering

With standard 128-bit encryption technology from competent online merchant portal providers, our ordering process is certified as totally secure from beginning to end.

As part of the accepted industry standard, Fitness Future has a Digital ID system and our own SSL certificate for security, including competitive cryptographic techniques to make sure your information is safe with us. Shoppers are assured that no unauthorized persons can get their credit card or other data, as our combined technologies provide an effective framework for safe data handling. And, as a smaller shop, you won’t find issues of stolen laptops or some of the other egregious incidents reported by some larger retailers!

In the very unlikely case that something would happen to your data, Fitness Future will own up and take care of the initial amount (generally $50.00) that a credit card company would assess as “liability”. That means your liability would be zero. That’s how sure we are that we have protected both ourselves and our customers from financial harm.

We would encourage anyone who has any concerns about using our site to let us know as soon as possible if anything strange happens to your account. That way, we can get on it right away! Though we’ve never had any problems, we can be sure that we will know how to solve them if they do occur.

So, for these kinds of issues, or really, anything else you might want to ask us, don’t hesitate to call (866) 738-8873 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we’ll get back to you!